Update Your Verizon Phone

These instructions are for Verizon customers only:

It is important to perform a PRL (preferred roaming list) update on your cellular phones (including blackberry and other mobile devices) at least every three months. Please follow the instructions listed below:

To use PRL Update, do the following:

  • Power on your phone.
  • Dial *228 and then press SEND (this should be done from your home calling area, do not wait until you travel outside the area)
  • When prompted, press option 2 to update your phones roaming capabilities (the update may take up to 2 minutes).
  • Once completed, a confirmation message will be played, and a message will display on the phone screen.

What is the purpose of the PRL (Preferred Roaming List)?

  • Roaming is the ability to place and receive calls on cellular networks outside your home service area. So, using the PRL Update function updates your mobile phone to the most current roaming capabilities applicable for your pricing plan.
  • By performing this update, your phone will stay on the Verizon Wireless network and/or digital service whenever possible.
  • Longer battery life.
  • Fewer dropped or blocked calls.
  • Clear, crisp connections in even more areas across the United States.
  • Ability to connect to the digital network in more parts of the country.

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11 responses to “Update Your Verizon Phone

  1. I’ve had my Verizon phone for a couple of years, and it’s my understanding that, the local Verizon outlet will exchange my current phone for a new one, at no charge.
    Is this correct?
    Thanks and Kindest Regards,
    Joe Speranzi

  2. You use my name, print my question and you never answered my question in the first place!
    Pretty shrewd!!

  3. I don’t know Joe, I let your comment go through in hopes of someone else in the know would answer it.

    My experience has been that the “new every two” plan will get you a new phone every two years (up to a certain price) but your mileage may vary…

  4. you get a discount pretty much of like a hundred and fifty dollares or something like that. if you call in they will tell you what credit you have on your account

  5. Shrewd?

    You say strange things Joe.

  6. Pingback: Update Your (Verizon) Phone « Heidelblog

  7. Glad I googled… How do I update my Verizon Phone.. you showed up at the top and saved me hours of navigating the Verizon site!! Thanks Man

  8. Thanks so much. My phone has been so slow it is unbearable. This really helped. thanks

  9. I receive my voice mail messages several days after they were sent to me. Why?



  10. Do you know the reason this should not be done outside your area? Can it be done – are there any negative consequences?

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